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FAQ

Q: He aha kāu mau kumukūʻai?

A: E loli ana kā mākou mau kumukūʻai ma muli o ka lako a me nā kumu kūʻai ʻē aʻe.E hoʻouna mākou iā ʻoe i kahi papa inoa kūʻai hou ma hope o ka hoʻopili ʻana o kāu hui iā mākou no ka ʻike hou aku.

Q: Loaʻa iā ʻoe kahi helu kauoha liʻiliʻi?

A: ʻAe, koi mākou i nā kauoha āpau āpau e hoʻomau i ka nui o nā kauoha liʻiliʻi.Inā ʻoe e ʻimi nei e kūʻai hou aku akā ma ka liʻiliʻi liʻiliʻi, paipai mākou iā ʻoe e nānā i kā mākou pūnaewele.

Q: Hiki iaʻu ke loaʻa nā laʻana no ka hoʻāʻo?

A: ʻOiaʻiʻo, e ʻoluʻolu e hoʻouna i kahi leka e haʻi iā mākou i nā laʻana āu e pono ai!ʻAʻohe pilikia o nā mea hoʻonaninani kala, mālama ʻili a me nā mea nani.

Nīnau: Hiki iā ʻoe ke hāʻawi i nā palapala pili?

A: ʻO mākou ka GMP a me ka ISO22716 palapala hōʻoia, hāʻawi i ka lawelawe OEM / ODM, hiki ke hana i ka hana contarct hou.Hoʻokō kā mākou ʻano kumu a pau i ka EU/FDA Regulation, No Paraben, Cruelty Free, Vegan etc. Hiki i nā ʻano kumu āpau ke hāʻawi iā MSDS no kēlā me kēia mea.

Q: He aha ka awelika manawa alakaʻi?

A: No nā laʻana, ʻo ka manawa alakaʻi e pili ana i 7 mau lā.No ka hana nui, ʻo ka manawa alakaʻi he 45 mau lā (me ka hoʻopili ʻana) ma hope o ka loaʻa ʻana o ka uku waihona.Hoʻohana maikaʻi nā manawa alakaʻi i ka (1) loaʻa iā mākou kāu waihona, a (2) loaʻa iā mākou kāu ʻae hope no kāu huahana.Inā ʻaʻole hana kā mākou mau manawa alakaʻi me kāu palena manawa, e ʻoluʻolu e hele i kāu mau koi me kāu kūʻai.Ma nā hihia a pau e ho'āʻo mākou e hoʻokō i kāu mau pono.I ka hapanui o nā hihia, hiki iā mākou ke hana pēlā.

Q: He aha nā ʻano uku uku āu e ʻae ai?

A: Hiki iā ʻoe ke uku i kā mākou waihona kālā, Western Union a i ʻole PayPal:
30% waiho ma mua, 70% koena i ke kope o B/L.

Q: He aha ka palapala hōʻoia huahana?

A: Hāʻawi mākou i kā mākou mau mea hana a me ka hana.ʻO kā mākou kūpaʻa i kou ʻoluʻolu me kā mākou huahana.Ma ka palapala hōʻoia a ʻaʻole paha, ʻo ia ka moʻomeheu o kā mākou hui e hoʻoponopono a hoʻoholo i nā pilikia a pau o ka mea kūʻai aku i ka ʻoluʻolu o kēlā me kēia.

Q: Ke hōʻoiaʻiʻo nei ʻoe i ka lawe ʻana i nā huahana palekana a palekana?

A: ʻAe, hoʻohana mau mākou i ka hoʻopili kiʻekiʻe kiʻekiʻe.Hoʻohana pū mākou i ka hoʻopili pōʻino kūikawā no nā waiwai pōʻino a me nā mea hoʻopaʻa mālama anu i hōʻoia ʻia no nā mea pili wela.Hiki ke loaʻa kahi uku hou aʻe i nā mea hoʻopili kūikawā a me nā koi paʻi maʻamau.

Q: Pehea e pili ana i nā uku hoʻouna?

A: ʻO ka uku hoʻouna e pili ana i ke ala āu e koho ai e kiʻi i nā waiwai.ʻO Express ke ala ʻoi loa ka wikiwiki akā ʻoi aku ka pipiʻi.ʻO ka lawe ʻana i ka moana ka hopena maikaʻi loa no nā huina nui.Hiki iā mākou ke hāʻawi iā ʻoe inā ʻike mākou i nā kikoʻī o ka nui, ke kaumaha a me ke ala.E ʻoluʻolu e kelepona mai iā mākou no ka ʻike hou aku.

Q: Pehea e hoʻopili ai iā ʻoe?

A: Below each product and on the right side of the website, there will be an entry for sending message. Please kindly fill in your contact information and inquiry there or email directly to beauty@topfeelgroup.com, we will contact you as soon as possible. Due to the time difference, the reply may be delayed, please wait with patience.

 

Makemake ʻoe e hana pū me mākou?